LANGUAGE PROFICIENCY AND CULTURAL COMPETENCE: MAIN CHALLENGES FACED BY INTERNATIONALLY TRAINED AND EDUCATED HEALTHCARE NURSES IN THE US
Experiencing Cultural shock, particularly concerning language proficiency, is a common challenge foreign registered nurses face while looking for employment or working in the U.S. The Linguistic nuances within healthcare settings can be intricate, demanding a high level of English Proficiency for effective communication with patients, colleagues, and administrators. The rapid pace of medical conversations, jargon, and varying accents can intensify the initial cultural shock. Embracing this linguistic aspect of cultural adaptation is crucial in providing optimal patient care and integrating seamlessly into the diverse healthcare environment of the U.S. Navigating cultural differences in communication styles and patient interactions adds another layer to the cultural shock experienced by internationally trained and educated nurses. Understanding the expectations for patient engagement and the importance of clear and empathetic communication is vital. Cultural competence is also a fundamental aspect of nursing practice that involves understanding, respecting, and effectively responding to patients’ diverse cultural backgrounds. It goes beyond language proficiency to encompass a deeper appreciation of cultural norms, values, and beliefs influencing health behaviors. Culturally competent nurses recognize the impact of cultural diversity on healthcare outcomes and strive to provide individualized patient-centered care. This involves tailoring communication styles, treatment plans, and interventions to align with patients’ cultural preferences and needs. Cultural competence builds trust and rapport between nurses and patients from various backgrounds. It fosters an inclusive and welcoming healthcare environment, promoting better health outcomes by addressing potential disparities. Navigating the fast-paced nature of medical communication posed a formidable challenge for Lubomba, a colleague I once worked with. She was a registered nurse from Zambia. Newly arrived in the U.S. We were working in the emergency department. Keeping up with the rapid-fire information exchanges between physicians and nurses proved challenging, considering the abbreviations, acronyms, and specialized terminology. In one specific incident, a physician, in the moment’s urgency, asked her to get a particular medication but used its acronym instead of its actual name. She was uncertain of its meaning and hesitated but quickly approached me for clarification. The physician got a little impatient since it was an emergency. Her repeated inquiries disrupted the workflow. Though understanding the language barrier, the physician emphasized the urgency of the situation and the need for swift action, highlighting the critical need for immediate comprehension. In a different scenario, while conducting rounds, Lubomba encountered challenges in comprehending and adapting to the succinct communication style used when team members delivered updates to one another. This difficulty not only hindered her ability to grasp content effectively but also had a direct impact on her interaction with patients. The concise communication style made patients feel unheard or misunderstood during their interactions with her. This struggle extended beyond patient care, affecting her participation in discussions, and often leaving her isolated and excluded from meaningful conversations. Recognizing her communication challenges, Lubomba took a proactive step by enrolling in communication workshops. Realizing that experience is often the best teacher, she persistently shadowed her more experienced colleagues, absorbing valuable insights. Understanding that effective communication Transcends mere language proficiency, Lubomba devoted time to comprehending the diverse cultural backgrounds of her patients. Ensuring that communication approaches were tailored to the unique needs of everyone, Lubomba gradually built strong connections with her patients. Over time, Lubomba’s perseverance yielded positive results, underscoring the transformative power of continuous learning and cultural understanding in her professional communication skills. This Narrative resonates with numerous internationally trained and educated nurses who have encountered, and continue to experience, similar challenges while working in the U.S. For those individuals contemplating their career in the U.S., dedicating time to additional language training is essential. For those already navigating the complexities and cultural shocks stemming from language barriers, seeking guidance from seasoned colleagues who can provide valuable insights and support is crucial.